We collect minimal personal data, do not sell data to third parties, and do not use advertising trackers on this website.
ACT Online Brand Services operates onlinebrandservices.com and is a Canadian corporation with its registered office at Suite 596, 2869 Bloor Street West, Toronto, Ontario M8X 1B3. We are the data controller for personal data collected through this website.
When you contact us by email we collect your name, email address, and the contents of your message, used solely to respond to your enquiry.
In connection with VIP ticketing programs operated through Ticketmaster, ticket purchaser data is received from Ticketmaster under our seller agreement. In connection with artist retail programs, customer data is collected at the point of purchase on the artist's website. This data is used exclusively to fulfil orders and manage the relevant fan program.
This website does not use analytics cookies or advertising trackers. We do not collect browsing behaviour or device fingerprints for marketing purposes.
We process data on the basis of legitimate interests (responding to business enquiries, operating our commercial programs) and contractual necessity (fulfilling ticket and retail orders). Where required by applicable law, we rely on consent.
We do not sell personal data. We share data only with artists, labels, and fulfilment partners as necessary to deliver programs, and with service providers under appropriate data processing agreements.
Enquiry data is retained for as long as necessary to manage our business relationship. Customer and purchaser data is retained for the duration of the relevant program and for such further period as required by Canadian tax and business records law.
Under applicable Canadian privacy law (PIPEDA), you have the right to access, correct, or request deletion of your personal data. Contact us at info@onlinebrandservices.com.
We may update this policy from time to time. The current version is always available at onlinebrandservices.com/privacy.